How we collect, use, and protect your personal information
Last Updated: April 2026
Polarbit Solutions Limited (Incorporation No. BC1547199), operating under the trade name POLARBIT ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the MoneyMaster platform. As a FINTRAC-registered Money Services Business (MSB Registration No. M23258953), we are required to collect and retain certain information in accordance with Canadian federal and provincial laws, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated regulations.
We collect information you provide directly, including: personal identification information (full legal name, email address, phone number, date of birth, nationality), government-issued identification documents, proof of address, financial information necessary for transactions (bank details, wallet addresses), source of funds documentation, transaction history, and SumSub identity verification data. We also automatically collect technical data such as IP addresses, browser type, device information, geolocation data, and usage patterns.
We use your information to: provide and maintain our services; process transactions and send related notifications; verify your identity for KYC/AML compliance purposes as required by FINTRAC; monitor transactions for suspicious activity; communicate with you about your account or our services; improve our platform and user experience; comply with legal and regulatory obligations including mandatory reporting to FINTRAC; respond to legal requests from law enforcement and regulatory authorities; and prevent fraud, money laundering, and other illegal activities.
We do not sell your personal information. We may share your data with: FINTRAC and other regulatory authorities as required by law; law enforcement agencies in response to valid legal requests or when we suspect illegal activity; payment processing and banking partners necessary to complete transactions; identity verification providers (SumSub); professional advisors for legal, accounting, or audit purposes; and service providers who assist in operating our platform under strict confidentiality agreements. We may also be required to file Suspicious Transaction Reports (STRs) and Large Cash Transaction Reports with FINTRAC without notifying you.
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, access controls, secure server infrastructure, regular security assessments, and multi-factor authentication. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. In accordance with PCMLTFA requirements, transaction records, identification documents, and compliance records are retained for a minimum of 5 years after the end of the business relationship or the date of the last transaction. Some records may be retained longer as required by applicable laws.
Subject to applicable law and our regulatory obligations, you have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data (subject to our legal retention obligations under PCMLTFA); object to processing of your data where permitted; and withdraw consent where processing is based on consent. Please note that due to our regulatory obligations, we may not be able to delete certain information and we are prohibited from informing you if a Suspicious Transaction Report has been filed.
We use essential cookies to ensure the proper functioning of our platform, including session management, language preferences, and security features. We do not use third-party advertising or tracking cookies.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at support@moneymaster.click. Polarbit Solutions Limited, 700-838 W Hastings Street, Vancouver, British Columbia, Canada, V6C 0A6.