Our commitment to regulatory compliance, security, and fair practices as a FINTRAC-licensed MSB
As a FINTRAC-registered Money Services Business, Polarbit Solutions Limited is fully committed to preventing money laundering, terrorist financing, and sanctions evasion. We implement robust Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) controls in compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). All users must complete identity verification through SumSub before conducting transactions. We are required to: verify client identity, keep records of all transactions, report suspicious transactions and large cash transactions to FINTRAC, and implement a compliance program. We reserve the right to request additional documentation, refuse service, delay or freeze transactions, and report any suspicious activity to the appropriate authorities without notifying the user.
Due to the nature of cryptocurrency transactions, all completed crypto transfers are irreversible and non-refundable. The Company acts solely as an intermediary and cannot reverse blockchain transactions. If you experience an issue with a pending transaction, please contact our support team immediately at support@moneymaster.click. The Company reserves the right to review each case individually and make determinations at its sole discretion. Refunds, if any, are not guaranteed and are subject to applicable fees and deductions. Refunds for card payments are subject to our payment partner's terms and conditions. The Company shall not be liable for any funds lost due to incorrect wallet addresses, bank details, or other user-provided information.
Users of MoneyMaster must not use the platform for any illegal, unauthorized, or sanctioned purposes. Prohibited activities include but are not limited to: money laundering or terrorist financing; fraud or deceptive practices; using stolen, fraudulently obtained, or sanctioned funds or payment methods; circumventing identity verification or compliance procedures; transacting on behalf of undisclosed third parties; engaging in transactions with sanctioned individuals, entities, or jurisdictions; structuring transactions to avoid reporting thresholds; and any activities that violate applicable Canadian or international laws and regulations. Violations will result in immediate account suspension or termination, fund withholding, and mandatory reporting to FINTRAC and relevant law enforcement authorities.
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Cryptocurrency transactions involve significant risk. You should not transact more than you can afford to lose, and you should ensure that you fully understand the risks involved. Polarbit Solutions Limited acts solely as an intermediary facilitating transactions and assumes no responsibility for the performance or value of any cryptocurrency. The Company is registered with FINTRAC as a Money Services Business but this does not constitute government endorsement or guarantee of services. Users bear full responsibility for their transaction decisions and the Company shall not be liable for any losses, whether direct, indirect, or consequential, arising from the use of the Platform.